Privacy policy

1. Who we are

Freddy is a service operated by EXECUTABLE. This policy describes the data we process when you use Freddy on the web or on mobile, and the rights you have.

It applies regardless of how you use the service, personal or professional.

2. Data we collect

• Account: name, email address and profile picture passed on by your sign-in provider (Google or Apple). We never store any password.
• Profile: first name, last name and preferred language. This information is used to tailor answers.
• Voice sessions: your voice (and your camera or screen image if you turn on sharing) is streamed live during the session to allow the conversation. Transcripts of your conversations are kept in your history.
• Conversations and content: messages, files sent and quiz results, so you can find them again.
• Usage data: session length and volumes used, for running the service and billing.

3. How we use it

Your data is used to provide the service: answering your questions, keeping your history, tailoring answers to your profile, managing your subscription and keeping the service secure. We never sell your data.

How Freddy improves. We sometimes read conversations to spot and fix what is going wrong: some flaws raise no error at all, and only show up when someone reads the exchange.

Your messages may also be used to advance our own AI models, which means training them. Only ours, only for Freddy. This data is never sold, never shared, and never used for another company's model.

You can object at any time by writing to contact@exeapps.com, without losing anything of the service. Even if you object, we may review a conversation you report to us, or one that raises a safety alert.

Only existing accounts are concerned: deleting your account erases your messages, so they can no longer be used. A model that has already learned, however, cannot unlearn. Deletion prevents any future use, it does not undo what has been done.

4. Technical processors and AI models

To operate, Freddy relies on providers who process your data on our behalf, only to the extent necessary for the service, and never to train their models. The AI models are named here, because they're the ones who receive the content of your exchanges:

• Google (Gemini): processes voice sessions. Your voice, and your camera or screen image if you choose to share it, are streamed to Google live during the session to allow the conversation.
• Anthropic (Claude): generates written conversation answers.
• OpenAI: fallback model when the main model is unavailable, and side tasks: conversation titles, summaries, memories.

There are also technical providers who don't use the content of your exchanges: hosting of our servers and your files (European Union), backups, audio/video routing for voice sessions, sign-in via Google or Apple, and payment processing when you subscribe. We never see or store your payment credentials. When an answer requires a web search, only the search query is sent to search engines, never your conversation.

Search across educational documents, on the other hand, stays on our own infrastructure.

5. Where your data is processed

Our servers are located in the European Union. The AI providers listed above may process your data outside your country of residence, notably in the European Union and the United States. By using Freddy, you accept this processing, which is necessary to provide the service.

6. Retention

Your conversation history is kept for as long as your account exists. Deleting your account (available in the app, Profile section) deletes your personal data and your history.

7. Your rights

You can access, correct or delete your data at any time. For any request about your data, write to us at contact@exeapps.com.

8. Professional use and confidential information

If you use Freddy in a professional setting, keep in mind that the content you submit (message, document, voice session) is sent to the AI providers listed in section 4. Don't include information covered by professional privilege, nor personal data about third parties (clients, patients, colleagues), without authorization and without anonymizing it. You remain responsible for the confidentiality obligations specific to your profession.

9. Changes

We may update this policy; the update date at the top of the page is authoritative. Significant changes will be flagged in the app.